Our Refund Policy

HOW DOES OUR RETURN POLICY WORK?

Return or Refund requests can be initiated for defective or unwanted items from your Sunhome user account within 7 Days of placing an order.

HOW DOES OUR RETURN POLICY WORK?

  • 1. Initiate a return via contact form., Type Subject: “Return”
  • 2. All refund requests must be registered on the Sunhome website by the buyer, alongside the reason for the refund request.
  • 3. Only orders which payments have been made for on the Sunhome website are eligible for return/refund requests.
  • 4. Acceptable reasons for refunds include:
    a) Non-receipt / undelivered goods,
    b) Unavailability of item(s),
    c) Defective item(s),
    d) Order cancellation (within the permissible refund window).
  • 5. Buyer must initiate all refund requests within the permissible refund window, which is the period of time from when the order is placed to up 24 hours following dispatch of the item(s).
  • 6. Any requests received outside the permissible refund window will not be covered under the global refund policy.
  • 7. All returned items should be sent in their original condition and packaging including tags.

ORDER CANCELLATIONS

Orders that have not been dispatched can be cancelled. Users can confirm the delivery status of their orders by clicking ‘My Orders’ when they sign into their account.

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